Help center
Table of Contents
General
We provide a wide range of air compression solutions, including screw air compressors, diesel screw air compressors, high-pressure and low-pressure compressors, oil-free compressors, and more.
You can contact us through our contact form, email us at sales@vocoair.com, or call us at +86 177 0795 2006. Our team is ready to assist you.
GiantAir is based in China, but we serve businesses worldwide, particularly in North America and Europe.
Yes, all of our products come with a warranty. For specific warranty details, please refer to the product page or contact our customer service.
Absolutely! Simply reach out to our team with your requirements, and we’ll provide a tailored quote for your needs.
Products
Our team can help you select the best compressor based on your industry needs, pressure requirements, and energy efficiency goals. Feel free to contact us for personalized guidance.
Yes, our compressors are designed with energy-saving technology to help reduce operating costs and improve performance.
With proper maintenance, GiantAir compressors are designed to last for many years, providing reliable performance for your business.
Yes, we offer portable piston air compressors, ideal for businesses that need reliable air supply on the go.
While some of our compressors may be easy to install, we recommend professional installation to ensure optimal performance and longevity.
Customization
Yes, we offer customizable solutions based on pressure requirements, motor specifications, and additional features for your specific industry needs.
Customizations include pressure adjustments, motor upgrades, oil-free options, noise reduction, and more. Reach out to us for specific customization options.
Yes, we’ll need information on your operational requirements, including air pressure, usage volume, and industry type, to recommend the ideal solution.
Service
Regular maintenance is crucial for the longevity of your compressor. We recommend routine checks every 3 to 6 months, including oil changes, filter cleaning, and inspecting key components.
Check our troubleshooting guides for common issues. If you’re unable to resolve the problem, our support team is available for further assistance.
Simply contact our customer service or submit a service request through our website, and we’ll schedule a maintenance visit for your compressor.
Yes, we offer training sessions to help you and your team operate our compressors safely and efficiently.
Payment
We accept a variety of payment methods, including credit cards, bank transfers, and online payment services.
Yes, invoices are provided with every purchase. If you need a specific invoice or have any issues, please contact our billing department.
Yes, our website uses secure payment gateways to protect your financial information and ensure safe transactions.
Shipping
Shipping times vary depending on your location and the type of product ordered. Typically, delivery takes between 5 to 14 business days for most locations. For more precise delivery estimates, please contact us directly.
Yes, we offer international shipping to most regions, including North America and Europe. Contact us for more information about shipping to your specific location.
Yes, once your order has shipped, we will send you a tracking number so you can monitor its progress online.
Shipping fees depend on the size, weight, and destination of your order. Fees will be displayed at checkout, and you can contact us for more information about specific shipping costs.
